Shipping

Return & Exchange Policy

1. Returns
We want you to love your Bagacy purchase. If for any reason you’re not completely satisfied, you may return your item within 30 days of delivery for a full refund.

  • Eligibility

    • Item must be unused and in its original condition.

    • All tags, packaging, and accessories must be intact.

  • How to Initiate

    1. Email returns@bagacy.com with your order number and reason for return.

    2. We’ll send you a Return Authorization (RA) number within 2 business days.

    3. Pack the item securely, include the RA number on the packing slip, and ship to the address we provide.

  • Refund Processing

    • Once we receive and inspect your item, we’ll issue a refund to your original payment method within 5 business days.

    • Please allow up to 7 business days for the credit to appear on your statement.

2. Exchanges
Can’t live without your Bagacy in a different color or size? Our exchange option lets you swap eligible items quickly and easily.

  • Eligibility

    • Exchanges are available within 30 days of delivery.

    • Item must be unused, with original tags and packaging.

  • Exchange Steps

    1. Email exchange@bagacy.com with your order number, the item you wish to return, and the new item details (style, color, size).

    2. We’ll confirm availability and send you an Exchange Authorization (EA) number.

    3. Ship your original item back with the EA number.

    4. As soon as we receive and inspect it, we’ll send out your new item—no additional shipping fee.

3. Conditions & Exceptions

  • Non-returnable items: Gift cards, final-sale clearance items, and personalized/custom products.

  • Incomplete returns: If tags are missing or the item shows signs of wear, we reserve the right to deny your refund or exchange.

4. Shipping Costs

  • Returns: Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.

  • Exchanges: We cover shipping costs for your replacement item; you only pay to ship the original back.

5. Need Help?
If you have any questions or run into issues, our support team is here for you:

Thank you for shopping with Bagacy. We appreciate your trust and strive to make every step—from purchase to return—as smooth as possible.